Australia Post Customer Care & Helpline Numbers
Customer care
+61 3 8340 7239
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About Australia Post support
Australia Post lists at +61 3 8340 7239 as its customer-care line, answered Mon-Fri, 8 AM-6 PM AET. Callers typically use it for account trouble, order or booking issues, refunds and service complaints. For anything that is not urgent, writing to scams@auspost.com.au usually gets a written reply you can refer back to. If the service itself seems broken, glance at its live status page first — the problem may be an outage rather than something on your account.
All Australia Post helpline numbers
Customer care
StarTrack (freight)
Calls within Australia (13 POST)
Business Customer Service (credit accounts, eParcel, bulk mail)
Australia Post contact details
AddressGPO Box 9911, Melbourne VIC 3001
Australia Post helpline — questions
What is the Australia Post customer care number?
The main Australia Post customer care number is +61 3 8340 7239 (Customer care). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the Australia Post helpline toll-free?
Some numbers on this page may be toll-free and others charged at normal call rates — check the label next to each number before you dial.
What are the Australia Post customer care timings?
Published hours are Mon-Fri, 8 AM-6 PM AET. Outside these hours you may reach an IVR or be asked to call back.
What is the Australia Post customer care email?
You can write to scams@auspost.com.au. Email is the better option when you need a written record of the complaint.
The helpline is busy. What should I do?
Try again after a few minutes, or use the official support page linked above — many services resolve routine issues faster through chat or email than on a crowded phone line.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on Australia Post’s official website before calling. We are not affiliated with Australia Post.