Chennai Metro Customer Care & Helpline Numbers
Customer care
1860-425-1515
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About Chennai Metro support
Chennai Metro lists at 1860-425-1515 as its customer-care line, answered 24x7. Callers typically use it for account trouble, order or booking issues, refunds and service complaints. For anything that is not urgent, writing to chennaimetrorail@cmrl.in usually gets a written reply you can refer back to. If the service itself seems broken, glance at its live status page first — the problem may be an outage rather than something on your account.
All Chennai Metro helpline numbers
Customer care
Women's helpline
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Chennai Metro contact details
AddressMETROS, No. 327 Anna Salai, Nandanam, Chennai 600035
Chennai Metro helpline — questions
What is the Chennai Metro customer care number?
The main Chennai Metro customer care number is 1860-425-1515 (Customer care). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the Chennai Metro helpline toll-free?
Some numbers on this page may be toll-free and others charged at normal call rates — check the label next to each number before you dial.
What are the Chennai Metro customer care timings?
Published hours are 24x7. Outside these hours you may reach an IVR or be asked to call back.
What is the Chennai Metro customer care email?
You can write to chennaimetrorail@cmrl.in. Email is the better option when you need a written record of the complaint.
What details should I keep ready before calling about an order or booking?
Your order or booking ID, the registered mobile number, and the payment reference if it is a refund question. It cuts the call time in half.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on Chennai Metro’s official website before calling. We are not affiliated with Chennai Metro.