DTC Customer Care & Helpline Numbers
Toll free
1800 118 181
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About DTC support
DTC lists at 1800 118 181 as its customer-care line. Callers typically use it for account trouble, order or booking issues, refunds and service complaints. For anything that is not urgent, writing to ccc@dtc.nic.in usually gets a written reply you can refer back to. If the service itself seems broken, glance at its live status page first — the problem may be an outage rather than something on your account.
All DTC helpline numbers
Toll free
Central Complaint Cell (mobile)
Central Complaint Cell (landline)
Intelligent Command and Control Centre (HQ)
Road Safety Cell
HQ landline
DTC contact details
AddressDelhi Transport Corporation (HQ), I.P. Estate, New Delhi 110002
DTC helpline — questions
What is the DTC customer care number?
The main DTC customer care number is 1800 118 181 (Toll free). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the DTC helpline toll-free?
Yes — 1800 118 181 is marked as toll-free, so the call costs you nothing from anywhere in India.
What are the DTC customer care timings?
We do not have published hours on record for this helpline yet — the number itself should tell you, or check the official support page linked above.
What is the DTC customer care email?
You can write to ccc@dtc.nic.in. Email is the better option when you need a written record of the complaint.
What details should I keep ready before calling about an order or booking?
Your order or booking ID, the registered mobile number, and the payment reference if it is a refund question. It cuts the call time in half.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on DTC’s official website before calling. We are not affiliated with DTC.