Kolkata Metro Customer Care & Helpline Numbers
Customer care
033-2226 4817
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Last verified Oct 2026 · numbers can change, confirm on the official site.
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About Kolkata Metro support
Kolkata Metro lists at 033-2226 4817 as its customer-care line. Callers typically use it for account trouble, order or booking issues, refunds and service complaints. For anything that is not urgent, writing to dycomcmml@mtp.railnet.gov.in usually gets a written reply you can refer back to. If the service itself seems broken, glance at its live status page first — the problem may be an outage rather than something on your account.
All Kolkata Metro helpline numbers
Customer care
Smart card queries (mobile)
Smart card queries (second landline)
RPF security helpline (24x7)
Women security helpline (24x7)
Kolkata Metro contact details
Official sitemtp.indianrailways.gov.in
Official supportSupport / contact page
AddressMetro Railway, Metro Rail Bhavan, 33/1 J.L. Nehru Road, Kolkata 700071
Kolkata Metro helpline — questions
What is the Kolkata Metro customer care number?
The main Kolkata Metro customer care number is 033-2226 4817 (Customer care). Any other numbers for the service are listed on this page with their labels, so you pick the right one.
Is the Kolkata Metro helpline toll-free?
Some numbers on this page may be toll-free and others charged at normal call rates — check the label next to each number before you dial.
What are the Kolkata Metro customer care timings?
We do not have published hours on record for this helpline yet — the number itself should tell you, or check the official support page linked above.
What is the Kolkata Metro customer care email?
You can write to dycomcmml@mtp.railnet.gov.in. Email is the better option when you need a written record of the complaint.
What details should I keep ready before calling about an order or booking?
Your order or booking ID, the registered mobile number, and the payment reference if it is a refund question. It cuts the call time in half.
Other helplines
Helpline details are gathered from public sources and checked periodically. Numbers can change without notice — please confirm on Kolkata Metro’s official website before calling. We are not affiliated with Kolkata Metro.